Critizr

Founded in 2012, the Critizr platform is used in 25 countries by more than 150 brands globally, across sectors including retail, banking, travel, entertainment and hospitality. It is revolutionising how local staff interact with, understand and listen to customers digitally within individual stores, to drive business transformation across the whole organisation.

Today Critizr empowers over 60,000 retail professionals to become customer-obsessed, deliver innovative conversational commerce and ensure every customer interaction counts.


Critizr provides you with the solution to engage, understand and build loyalty with your local customers.

We connect your store managers to their customers through digital conversations, feedback, comments, and questions. This direct connection creates proximity between your store teams and their clientele that leads them to be customer-obsessed.

With a direct connection to the customers, the store managers get actionable insights to improve the experience and unique opportunities to create conversations with them. Resulting in increased loyalty and reduced customer churn.

Critizr Connection is the Customer Interaction Management Platform that enables your front-line staff to engage with your local customers to make your relationships stronger and longer-lasting. Thousands of retail professionals do this with Critizr, every day.

With Critizr, your retail organisation becomes truly customer-obsessed.